![]() It should also clearly state your policy when patients cancel appointments, arrive late or don’t bother showing up at all. Your informed consent ideally details how you deal with insurance, reminds patients of their financial responsibility for the services you provide, and lays out your billing procedures. The initial visit is the time to review with the patient your policies and the informed consent. When you can rely upon a written document that the patient has signed, that individual is less likely to file a complaint, let alone prevail. Not only is it good business it is good risk management. ![]() You know you will need to deal with these situations from time to time, so have a good written policy in place beforehand to govern how you handle them. You have lost income, lost new patients and are about to lose your cool.Ĭan you bill the patient for the full session? Can you bill the insurance company? Can you charge a late fee? Are you stuck with a lost hour? How do you address the matter with your patient? Have it in writing By Wednesday, you have had three cancellations and your morning appointment was 20 minutes late. You are looking forward to a busy week, having scheduled every available slot on your calendar. ![]()
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