![]() ![]() ![]() On your phone or using another computer, using the recovery email account check for the Microsoft account code and enter it to verify your identity.Complete the hidden part of the email challenge.Select the recovery email address from the drop-down menu.Type the captcha letters to prove that you're not a robot.(If you have multiple accounts, make sure to select the correct account first.) In the Lock screen, click the I forgot my password link. ![]() This means that after this process, you'll have to use the new password to check your emails on the web. Although you'll be resetting your password through Windows 10, you'll be technically resetting the one from the email you're using on your Microsoft account. ![]()
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